PikaOS
At Risk / Action Required
API Dev 2m ago
Rate limits failing & 500 errors
Node: tatinc-23 • Bridged: Dev Community
Creator 15m ago
Dispute: Accidental annual charge
Billing Signal • 120 credits used
Active Queue
Creator 1h ago
Queue stuck on lip-sync prompt
API Dev 3h ago
Watermark removal SLA check
Resolved by Copilot
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Unstuck 42 creator generations. Refunded 210 credits.
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Flagged 2 fake iOS apps claiming to be Pika. Sent to legal.
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Rotated leaked API key for Studio X.

Rate limits failing & 500 errors

Dev Community Platform • Thread: #api-help
Identity Stitched: Community ID matches Billing Email
MK
Marcus K. 10:42 AM
Hey team, my API key is suddenly getting hard 500s on pika-v1-pro. I haven't changed my payload. Dashboard says I'm hitting rate limits but I'm only sending 10 requests per minute. SLA is breached for my enterprise tier.
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Copilot Diagnostics: Detected load balancer misconfiguration on partition C affecting pika-v1-pro. Marcus experienced 48 failed requests over the last 15 minutes.

Action executed: Paged on-call engineer in internal ops channel.
TL
Tech Lead (Internal) 10:45 AM
Confirming partition C is degraded. Fix deploying now. Copilot, calculate SLA refund for affected tier 1 devs.
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SLA Refund Queued for Approval
Marcus is owed $45.00 in API credits per Enterprise SLA rules for >15m downtime.
Action requires human approval per current limits.

Context & Actions

Identity & Telemetry
Profile Marcus K. (Studio Node)
Plan API Enterprise
Active Key pk_live_...93b
Usage Today 4,291 / 50,000 reqs
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Marcus has another open thread regarding billing setup.
Pika Operations
Knowledge Base
✧ Drafted from this thread
Title: Resolving 500 Errors on pika-v1-pro
A new public status guide explaining partition C latency and automated SLA credit issuance.